Terms built around a respectful stay.

By accessing a Kinzi digital service, creating an account, submitting a reservation, or purchasing a service, you agree to these terms. If you make arrangements for other guests, you confirm that you are authorised to act for them and will make relevant terms known to them.

You must be legally able to enter into the transaction. Information you provide should be complete and accurate.

• A website enquiry or submitted reservation request is not confirmed until Kinzi issues a confirmation or otherwise accepts it.
• Availability, room or venue allocation, occupancy limits, inclusions, and special requests remain subject to confirmation.
• Special requests are considered in good faith but cannot be guaranteed unless expressly confirmed.
• You should review names, dates, guest numbers, pricing, and contact details in the confirmation and promptly report an error.
• Reservations made through a travel agent or third-party platform may also be governed by that provider’s terms.

Rates are shown in the stated currency and include only the items described at the time of booking. Taxes, service charges, meals, transport, event extras, damages, or other incidental services may be charged separately where stated or applicable.

A deposit, pre-authorisation, or full payment may be required to secure a reservation. Accepted payment methods and deadlines will be communicated during booking. You authorise Kinzi and its payment providers to process approved charges related to your reservation.

Obvious pricing or description errors may be corrected. If a correction materially affects an accepted reservation, we will contact you with reasonable options.

Cancellation, amendment, no-show, and refund rules can vary by room, event, service, package, date, and booking channel. The conditions communicated before confirmation and shown in your booking record apply to that reservation.

Requests to change or cancel should be made promptly through the original booking channel. A change is effective only after it is accepted and confirmed. Where a refund is due, processing time may depend on the original payment method and financial institution.

• Check-in and check-out times, identification requirements, and house rules communicated in your confirmation or at the property must be followed.
• Only registered guests may occupy accommodation, subject to the confirmed occupancy limit.
• Guests must act lawfully and respectfully toward staff, other guests, neighbours, property, and the environment.
• Noise, smoking, pets, visitors, parking, and use of facilities are subject to the property rules communicated for the relevant area or reservation.
• You are responsible for loss or damage caused deliberately or negligently by you, your visitors, or members of your party, subject to applicable law.
• Kinzi may refuse service or require a person to leave where reasonably necessary for safety, unlawful conduct, serious disruption, non-payment, or a material breach of these terms.

Garden events, catering, restaurant, bar, airport pickup, and other add-on services may have separate capacity, timing, menu, deposit, age, safety, or cancellation conditions. Any approved proposal, event order, menu, or written confirmation forms part of your agreement with us.

Alcohol is provided only in accordance with applicable law and responsible-service practices. Guests should tell our team about relevant allergies or dietary needs; however, we cannot promise an allergen-free environment.

Where an account is available, you are responsible for keeping credentials confidential, maintaining accurate information, and notifying us of suspected unauthorised activity. You must not share a staff or restricted account with an unauthorised person.

We may suspend or close an account to investigate misuse, protect a person or service, comply with law, or address a serious breach. You may request closure using the account deletion page.

You must not use a Kinzi website, application, network, or account to:

• break the law, infringe another person’s rights, or submit false or misleading information;
• gain unauthorised access to an account, system, data, or restricted function;
• upload malicious code, disrupt availability, bypass security, scrape excessively, or test vulnerabilities without written permission;
• impersonate another person or use payment details without authority; or
• copy, resell, or commercially exploit the service or its content without permission.

Kinzi names, branding, photographs, designs, website content, and software are owned by or licensed to Kinzi and are protected by applicable rights. You may view and use the service for its intended personal or business purpose, but no ownership rights are transferred to you.

Links or integrations may lead to services operated by others. Those services are responsible for their own content, availability, security, and terms.

We work to keep information and digital services useful and available, but uninterrupted or error-free operation cannot be guaranteed. We may maintain, update, suspend, or change a feature when reasonably necessary. Images and descriptions are illustrative; furnishings, menus, landscaping, and amenities may change while maintaining a substantially comparable service where possible.

Each party remains responsible for loss caused by its breach, negligence, fraud, or wilful misconduct to the extent provided by applicable law. Kinzi is not responsible for events outside its reasonable control or for indirect losses that were not reasonably foreseeable when the agreement was made.

Nothing in these terms excludes or restricts a right or responsibility that cannot lawfully be excluded. Guests remain responsible for suitable travel documents, personal belongings, health needs, insurance, and compliance with official travel advice.

Our Privacy Policy explains how we collect and use personal information. By providing information about another guest, you confirm that you are permitted to do so.

These terms and any reservation-specific conditions form the agreement between you and Kinzi for the relevant service. If one provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive it.

These terms are governed by the laws of Uganda. We encourage you to contact us first so we can try to resolve a concern fairly. Any dispute that cannot be resolved informally will be handled by the courts or other competent bodies with jurisdiction under applicable law.

We may update these terms prospectively when services or legal requirements change. The version accepted at the time of an existing confirmed booking will continue to apply to that booking unless a change is required by law or agreed with you.

Contact our team if you have a question about these terms or a Kinzi service.