Account control

Request account deletion.

You can ask us to permanently close your Kinzi account and delete associated personal information, subject to records we must retain for legal, security, or legitimate business reasons.

Identity verification required Confirmation sent after review

Your account is closed

You will lose access to the profile and any account-only features linked to it.

Associated data is reviewed

Eligible profile and account data is deleted or de-identified after verification.

Required records are protected

Limited booking, payment, safety, or legal records may be retained where required.

Account deletion request

Demo form

Complete the details below as they appear on your account. This UI preview does not transmit or store the information you enter.

Demo request prepared. No information was sent or saved. Connect this form to an approved deletion workflow before publishing it as a live request channel.
Please enter your full name.
Please enter a valid account email.
Do not include your password, PIN, or payment-card details.
Please confirm that you understand the effect of deletion.

This demonstration form has no server-side submission or account deletion action.

What happens next

A careful deletion process

1

Send your request

Use the approved live request channel with the email linked to your account.

2

Verify ownership

We may contact you to confirm your identity and protect the account from unauthorised deletion.

3

Review connected records

We identify data that can be deleted and any limited records that must be retained.

4

Complete and confirm

After the verified request is processed, confirmation is sent to the contact address on file.

Need help with your request?

If you cannot access the account email, contact our team and explain the issue. Do not send passwords, PINs, or full payment details.

Important details before you delete

What may be deleted

  • account profile and sign-in access;
  • saved preferences and optional profile information;
  • account-linked content that is not required for another lawful purpose; and
  • technical account identifiers that can be safely removed or de-identified.

What may be retained

  • reservation, transaction, invoice, or tax records required by law;
  • security, fraud-prevention, dispute, or incident records where reasonably necessary;
  • records needed to protect the rights and safety of guests, staff, and Kinzi; and
  • information held in protected backups until it is overwritten under normal cycles.

Account deletion does not automatically cancel a future reservation or settle an outstanding balance. Contact the booking channel separately to manage an active reservation. Learn more in our Privacy Policy.