Privacy, explained with clarity.

This policy applies to personal information handled by Kinzi Apartments Bar & Gardens through our website, reservation and enquiry channels, guest services, property operations, and Kinzi-branded applications or account services that link to this policy.

A third-party website or booking platform may apply its own privacy policy when you use its service. We encourage you to review that policy as well.

Depending on your interaction with us, we may collect:

• Identity and contact details, such as your name, email address, telephone number, address, and identification details where needed for check-in or legal compliance.
• Reservation and stay details, including arrival and departure dates, number of guests, room or event preferences, special requests, and service history.
• Transaction details, such as amounts, payment method, payment references, invoices, and refund records. Payment providers may process additional financial information under their own terms.
• Account details, including sign-in information, profile details, account role, and records of account activity where a Kinzi account is provided.
• Communications, including enquiries, feedback, complaints, reservation messages, and support correspondence.
• Technical and usage details, such as device type, browser, IP address, pages viewed, approximate location, and diagnostic information when you use our digital services.
• Property safety information, which may include access records, incident reports, and CCTV footage in clearly monitored areas where applicable.

If you provide information about another guest, you should have their permission to do so and ensure the information is accurate.

We may use personal information to:

• respond to enquiries and create, confirm, manage, or cancel reservations;
• provide accommodation, restaurant, bar, garden, event, transport, and guest-support services;
• manage accounts, authenticate users, and keep our systems secure;
• process payments, issue receipts or invoices, and maintain financial records;
• personalise services and remember guest preferences;
• send service messages and, where allowed, relevant news or offers that you may opt out of;
• protect guests, staff, property, and digital services from misuse, fraud, or security threats;
• analyse and improve our services, website performance, and customer experience; and
• meet legal, regulatory, tax, accounting, safety, and dispute-resolution requirements.

We process information where it is needed to provide a requested service, comply with law, protect legitimate business and safety interests, or where you have given consent.

We do not sell personal information. We may share limited information with:

• service providers that support reservations, payments, communications, hosting, analytics, security, transport, or property operations;
• booking agents and travel platforms involved in a reservation you make through them;
• professional advisers, insurers, auditors, and financial institutions where reasonably necessary;
• public authorities or law-enforcement bodies where disclosure is required or permitted by law; and
• a successor organisation in connection with a genuine business transfer, subject to appropriate safeguards.

Providers are expected to use information only for the agreed service and to protect it appropriately. Some providers may operate in another country, in which case we take reasonable steps to ensure suitable protection.

Our digital services may use cookies, local storage, or similar technology to keep a session secure, remember preferences, understand performance, and improve usability. Browser controls can block or remove cookies, although essential features may not work correctly if required storage is disabled.

We retain personal information only for as long as reasonably needed for the purposes described here, including service delivery, account management, safety, dispute handling, and legal or financial record-keeping. Retention periods vary by record type.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure. No internet or storage system can be guaranteed completely secure, so please protect your password and notify us promptly if you suspect unauthorised account use.

Subject to applicable law and appropriate identity verification, you may ask us to access, correct, update, restrict, object to, or delete personal information we hold about you. You may also withdraw consent where processing is based on consent.

Some information may need to be kept where the law requires it or where it is needed to establish, exercise, or defend legal claims. To request account deletion, use our account deletion page. For other privacy requests, contact us using the details below.

Our online account services are not directed to children acting independently. A parent, guardian, or responsible adult should make reservations and provide information for a child. If you believe a child has provided personal information without suitable authority, please contact us.

We may update this policy to reflect changes in our services, technology, or legal obligations. The date at the top shows when it was last revised. Material changes may also be highlighted through an appropriate service notice.

For privacy questions or requests, contact Kinzi Apartments Bar & Gardens. Please do not send passwords or full payment-card details by email.